Terms

The information contained within this policy relates to the Lala Shambala website terms of use.

Please read this policy carefully before accessing or using our website.

By accessing or using our website, you agree to comply with and be bound by the below terms.

The Lala Shambala website, lalashambala.com and lalashambala.com.au is owned and operated by LALA SHAMBALA PTY LTD. (ACN 672 245 420), based in Melbourne, Victoria, 3043.

Throughout the site, the terms “we”, “us” and “our” refer to Lala Shambala, and ‘You’ refers to a user of the Site.

All material on our site is copyright© 2024 LALA SHAMBALA PTY LTD.

The ‘High vibes inside®’ trademark is a registered trademark owned by us.

We provide our site, only upon your acceptance of our terms, conditions and policies stated, and by visiting our site and/ or purchasing something from us, you engage in our “Service” and therefore agree to the following terms and conditions.

If you do not agree to all the Terms and conditions of this agreement, you should not access the website or make any purchases.

When creating an account on our site, you are bound by the following terms:

• You must be at least 18 years old to create an account. If you are under 18, parental consent is required. We are not liable for accounts created by underage individuals without proper consent.
• Registration may require providing personal information, and users must ensure the accuracy of the provided details.
• You are entirely responsible for maintaining the confidentiality of your account credentials.
• You are responsible for keeping your account information up to date. Changes to personal information, including contact details, must be promptly updated on the platform.
• You must not engage in any fraudulent, illegal, or unauthorised activities while using your account. We reserve the right to take appropriate action, including legal proceedings, against users involved in prohibited activities.
• You should never share your account credentials with third parties. We cannot be held responsible for any consequences resulting from unauthorised access due to shared credentials.

Users who forget their passwords can initiate the account recovery process through our site. We will take reasonable steps to verify you as the account owner during the recovery process.

Your submission of personal information through the store is governed by our Privacy Policy. See our policy here.

Prices for products are displayed in Australian dollars and all transactions are processed in Australian Dollars (AUD) inclusive of GST. We reserve the right to modify our prices and currency at any time.

Users must provide accurate and valid payment information to avoid issues.

The amount payable to Lala Shambala for an order is calculated to be the total of the following amounts: The sum of the price of each product ordered (GST included) as indicated on the website at the time of submitting the Order, plus the cost of delivery (if any) for the delivery option you have selected.

You must pay the Order Amount by using any accepted payment method at the time of submitting the Order. Accepted payment methods are listed at checkout and we reserve the right to update these methods from time to time. We also reserve the right to accept or decline orders at our discretion.

Users will receive an order confirmation email upon successful order placement. This email serves as an acknowledgment of the order and includes relevant details.

Users may request order modifications or cancellations within 1 hour of making a purchase. We reserve the right to approve or deny such requests.

In the event that a product becomes unavailable after an order is placed, you will be notified, and alternative options may be provided. You may choose to cancel the order and receive a refund or proceed with available alternatives.

We have industry-standard security measures to protect payment information. You are encouraged to review our Privacy Policy for details on how we handle your information.

We reserve the right to refuse to process transactions or orders in cases of suspected fraud, unauthorised activities, or violations of these terms.

To review our shipping costs, estimated delivery times, and tracking information, see here.

Product availability is subject to change without notice.

We use 3D renders for our main product images for aesthetic purposes only. They are not created by AI, but are produced digitally through using a reference of the actual, real-life product for accuracy. Although we strive to make our 3D renders look as real as possible, sometimes they may not always exactly reflect what the product looks like in real life.

Due to the nature of our products, they need to be stored correctly to best preserve the quality. We reserve the right to refuse a refund for spoiled products if you haven’t been storing them as we suggest. You can find tips on how to safely store our products under the “Notice” section on each product page.

We cannot be held liable for any damages to you or your property if our products have been used incorrectly.

We may discontinue certain products without prior notice.

We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

All content on the site, including text, images, graphics, and logos is the exclusive property of LALA SHAMBALA PTY LTD.

Our trademarks, trade names, and logos are registered and unregistered trademarks owned by us.

The ‘High vibes inside®’ trademark is a registered trademark of LALA SHAMBALA PTY LTD. and is protected by copyright laws in Australia.

You may not reproduce, distribute, or modify copyrighted content without explicit permission from us.

We reserve the right to take legal action against users who violate the intellectual property rights belonging to us.

You agree to indemnify and hold harmless Lala Shambala and its affiliates, officers, directors, employees, and agents from any claims, demands, damages, costs, and liabilities arising out of or related to their use of the website.

Users agree to bear the costs, including reasonable attorney fees, incurred by Lala Shambala in defending against any claims covered by the indemnity obligations.

Users agree to cooperate in good faith with Lala Shambala in the defence of any claim covered by the indemnity obligations.

The indemnity provision extends to cover claims against Our employees, agents, and representatives acting within the scope of their duties.

Lala Shambala collects personal information, including, but not limited to names, addresses, email addresses, and payment details, for the purpose of processing orders and providing a personalised shopping experience.

Collected information may be used for order fulfilment, customer support, and to improve the quality of our products and services. Users’ personal data will never be used for purposes unrelated to the services provided by us without explicit consent.

We may share necessary information with third-party service providers, such as payment processors and shipping partners, to facilitate order processing and delivery.

Our site may contain links to third-party websites or services. Lala Shambala is not responsible for the privacy practices or content of these third parties.

We use cookies on our site to enhance user experience, analyse website performance, and provide targeted advertising. Users can manage cookie preferences through browser settings.

Users’ personal data is retained for as long as necessary to fulfil the purposes outlined in our policy. Users are free to request the deletion of their personal data in accordance with applicable laws.

By using our site, you consent to the collection, use, and sharing of your personal information as described in this policy.

Users have the right to access, correct, and delete their personal information. Requests to exercise these rights can be submitted via email. Please email requests to info@lalashambala.com.

Users may terminate their account at any time by following the specified account termination procedures available on the website.

Lala Shambala reserves the right to terminate or suspend user accounts without notice in the event of a breach of these terms or for any other reason at its discretion.

Lala Shambala reserves the right to terminate accounts that have been inactive for an extended period, as specified in the account inactivity policy.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is therefore your responsibility to check this page periodically for any changes.

If you continue to use our site following us posting changes, you hereby accept the new Terms.

If you have any questions about our Terms, please contact our team at info@lalashambala.com.