Customer Service
Frequently Asked Questions
General
Are your essential oils pure?
All essential oils in our collection are pure and natural, sourced directly from their places of origin. This extends to our base oils and all essential oils used throughout our entire range of products.
Browse our Pure Essential Oils collection to find out where yours is sourced.
Where can I find a list of your ingredients?
Each product has a dedicated ingredients section on its respective page, where you can also explore the benefits of each ingredient.
How do I store my essential oils safely?
To preserve your essential oil as best as possible, we recommend storing your oil in a cool, dry place away direct sunlight.
Always keep them out of reach of children.
Exposure to UV rays can affect the chemical composition of essential oil, so keeping them away from sunlight is advised.
We also advise closing the lid tightly after each use to prevent oxidation.
Following these steps will significantly extend the life and potency of your essential oils.
What is the shelf life on your products?
Our products have a minimum shelf life of six months after opening, though pure essential oils may last many years.
An expiry date is clearly marked on the label of each product. If you are unsure, please check this date.
Proper storage can also extend the lifespan of your product.
Where are your ingredients sourced from?
We source our ingredients from around the world, choosing only the best locations for each and every ingredient. This ensures they meet our high standards of quality.
Are your essential oils safe to ingest?
While our essential oils are safe for external use, we do not recommend ingesting them. Our oils have not been tested for consumption, so any such use is at your own risk.
Do you sell gift cards?
Yes, we offer eGift cards in denominations of $50, $100 and $200. You can purchase them here.
Please note that eGift cards are digital and have an expiry date of one year from the date of purchase.
Use
What is aromatherapy?
Aromatherapy is an ancient practice using essential oils and aromatic plant compounds to promote physical, mental, and emotional wellbeing. Essential oils can be used through inhalation, massage, or baths, with benefits ranging from affecting the brain and nervous system to providing skin health benefits.
How do I use essential oils?
We recommend using our essential oils in a few ways;
- Diffusion
- Massage
- Topical self-application
How do I use your products?
Our collection of products offer various uses, including oil diffusion and massage. Please refer to each product page for our recommended usage methods.
Shop all products here.
Payments
Do you accept Afterpay or BNPL?
Yes, we do. You can select Afterpay and other By Now Pay Later options as your payment method at checkout.
Do you accept Apple Pay or Google Pay
Yes, we accept Apple Pay & Google Pay. You can select these payment methods as your payment method at checkout.
Shipping
How do I track my order?
Once your purchase is complete, tracking information will be sent directly to your email inbox, where you can find all the details. If you have any questions regarding the tracking of your order, please contact us at info@lalashambala.com.au
More shipping information can be found here.
Do you ship internationally?
At this time, we ship exclusively within Australia. However, international shipping will be available soon.
More shipping information can be found here.
My order was damaged. What do I do?
If your order was unfortunately damaged during shipping, please email us the details along with any photos of the delivery atinfo@lalashambala.com.au and our team will be ready to assist.
Returns & Exchanges
What is your returns policy?
You can read our refund/returns policy here.
Partners
What is a Partner?
A Partner is an official carrier of Lala Shambala products.
By becoming a Partner, your business will be included in our portfolio of approved retail merchants authorised to stock our products.
How do I become a partner?
To apply to become a Partner, please express your interest by emailing us at partners@lalashambala.com.au with the subject line ‘Partner Request.’
Please include information about your business, including any relevant links or social media profiles.
Please note that certain criteria must be met for an application to be considered.
Contact
How do I contact customer service?
For general customer service inquiries, please email us at info@lalashambala.com.au and a team member will respond as soon as possible.
How do I give feedback/suggestions?
Please email your feedback and suggestions to info@lalashambala.com.au
